Privacy Policy
Last updated: 24 August 2026
My Tradie App ("we", "our", "us") respects your privacy. This Privacy Policy explains how personal information is handled when you visit our website, request pilot access, use the My Tradie App desktop service, or use the MyTradieApp mobile worker app.
Important mobile location summary
When automatic attendance tracking has been set up and location permission remains enabled, the mobile app may access precise location in the foreground and background, including while the app is closed. It uses this information to determine whether a worker has arrived at or left a work site assigned by their employer.
The service does not receive every location reading and does not create a continuous route history. It receives attendance events and selected troubleshooting records. These records may include the worker and site identifiers, time, precise coordinates at an event or relevant tracking decision, distance from the assigned site, location accuracy, and whether the device was assessed as inside or outside the site boundary.
Workers can decline or revoke location permission and use the app's manual attendance controls instead, although automatic arrival and departure detection will not work.
1. Worker activation and employer-provided information
The current mobile app does not ask a worker to enter their name, email address, or password. A business customer or employer creates the worker record and site assignments in the My Tradie App service, then provides the worker with a one-time activation code. The worker enters that code to link the mobile device to the existing worker record.
The employer may provide information such as the worker's name, internal worker identifier, company, assigned work sites, and work schedule. Location and attendance records generated by the mobile app are linked to that employer-provided worker record.
Employers are responsible for having an appropriate basis to provide worker information, use workplace attendance technology, and notify workers about any workplace monitoring required by applicable laws, agreements, and workplace policies.
2. Information we collect and hold
Depending on how you interact with the service, we may collect and hold:
- Website and pilot information: name, company, email address, phone number, trade, messages, and other details submitted through our forms or communications.
- Business and account information: manager account details, company information, projects, work sites, worker records, assignments, schedules, and support communications.
- Mobile device information: an app-install identifier, device identifier, device platform, activation status, worker-company membership, and the time the device was last seen by the service.
- Location and attendance information: precise device location used to assess arrival at and departure from assigned work sites; site identifiers and site boundaries; automatic or manual enter and exit events; event timestamps; and derived work sessions.
- Tracking diagnostics: selected information used to understand whether automatic attendance worked, including trigger source, decision reason, inside/outside state, distance from a site, site radius, location accuracy, timestamps, and, for some events or troubleshooting decisions, precise coordinates.
- Technical information: IP address and server logs, browser or device type, app and operating-system information, network and error information, and approximate location inferred from an IP address where applicable.
- On-device information: secure device credentials and local caches of assigned sites, schedules, queued attendance events, queued diagnostics, and tracking state needed for offline and background operation.
3. How we collect information
We collect information:
- directly from business customers, managers, workers, website visitors, and people who contact us;
- from an employer when it creates a worker record, assigns sites or schedules, and generates an activation code;
- from the mobile device when the worker activates it, uses attendance features, grants location permission, or the app performs permitted background attendance checks;
- automatically through service requests, security logs, diagnostics, and standard website infrastructure; and
- from service providers that operate infrastructure on our behalf.
4. Why we use information
We use personal information to:
- provide device activation and link a device to the correct worker and employer;
- detect arrival at and departure from assigned work sites and create attendance records;
- provide manual attendance, schedules, assigned-site information, and offline synchronisation;
- allow authorised employer representatives to review attendance and work-session information;
- diagnose missed, delayed, duplicate, or inaccurate attendance events and maintain service reliability;
- review pilot access requests, create and administer business accounts, and provide support;
- protect accounts, devices, users, and the integrity of our systems; and
- comply with legal obligations, enforce our terms, and resolve disputes.
We do not use worker location information for advertising or to build advertising profiles.
5. Who can access or receive information
Attendance, worker, site, schedule, and related diagnostic information may be available to authorised managers or administrators of the worker's employer or company. The employer determines how it uses attendance information within its workplace, subject to its legal obligations.
We may disclose information to service providers that help us host, secure, maintain, and support the website and service, including cloud hosting, database, form-processing, email, and infrastructure providers. We require service providers handling personal information on our behalf to apply appropriate privacy and security protections.
We may also disclose information where required or authorised by law, to respond to lawful requests, to enforce our terms, or to protect the rights, safety, and security of users, customers, the public, or the service.
We do not sell personal information and do not share worker location information with advertising networks or data brokers.
6. Location permission and worker choices
Location permission is requested for the automatic attendance feature. If permission is granted and automatic tracking is configured, the app may check location in the background to detect work-site entry and exit. The worker can use manual attendance controls without granting background location permission.
A worker can withdraw location permission through the device's iOS or Android settings. Withdrawing permission stops the app from receiving the affected location access, but it does not automatically delete attendance or diagnostic records already sent to the service.
The app also includes a device reset function that removes activation credentials from that installation. Resetting or uninstalling the app does not by itself delete records already held by the employer or service. Deletion requests can be made as described below.
7. Storage and security
Information may be stored on the mobile device and on cloud infrastructure used to operate the service. Device secrets are stored using secure device storage where supported. Information transmitted to the production service is sent over encrypted HTTPS connections.
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include access controls, authentication, credential hashing, tenant separation, logging, and operational safeguards. No system is completely secure.
8. Data retention and deletion
Tracking diagnostic records used for troubleshooting are currently configured to be deleted after 90 days.
Attendance events, derived work sessions, worker records, site assignments, and business records are retained while needed to provide the service and support the employer's legitimate business, employment, accounting, reporting, dispute-resolution, and legal requirements. These records do not currently expire automatically after a fixed period.
When a customer closes its account or a valid deletion request is approved, we will delete or de-identify information that is no longer required, subject to legal obligations, legitimate record-keeping requirements, security needs, dispute holds, and limited backup-retention periods.
9. Access, correction, and deletion requests
You may request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion where applicable. Workers should usually contact their employer first for corrections to worker details, site assignments, schedules, or attendance records because the employer manages those records. You may also contact us directly using the details below.
Where we handle information on behalf of an employer, we may need to refer the request to that employer or confirm the request with them. We may retain information where required or permitted by law and will explain any applicable limitation.
10. Overseas processing
Some service providers may store or process information outside Australia, including in countries where their cloud infrastructure or support teams operate. Where practical, we assess provider safeguards and take reasonable steps to require appropriate protection of personal information. Contact us if you would like further information about the providers or locations relevant to your information.
11. Children
The service is intended for authorised business users and workers and is not directed to children. Employers must not activate a worker in the mobile app if doing so would be unlawful or would require consent they have not obtained.
12. Privacy complaints
If you believe we have mishandled personal information, contact us with details of the issue. We will acknowledge the complaint, investigate it, and respond within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or another applicable regulator.
13. Changes to this policy
We may update this Privacy Policy when our services or information-handling practices change. Updated versions will be published on this page with a revised "Last updated" date. If a change materially affects how worker location information is used, we will take reasonable steps to provide additional notice.
14. Contact us
For privacy questions, access or correction requests, deletion requests, or complaints, contact: beyapps@hotmail.com