Privacy Policy
Last updated: 6 June 2026
My Tradie App ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, request pilot access, or use our products and services.
1. Information we collect
We may collect the following information:
- Contact details such as name, company name, email address, and phone number.
- Business profile information such as trade type and project needs provided in forms.
- Technical and usage data such as browser type, device type, pages viewed, and approximate location from IP address.
- Communication records when you contact us by email or forms.
2. How we collect information
We collect information directly from you when you submit forms or contact us. We may also collect technical information automatically through standard website technologies (for example, server logs and analytics tools).
3. Why we collect and use information
We use personal information to:
- Review pilot access requests and create user accounts.
- Provide, maintain, and improve our products and services.
- Communicate with you about access, support, updates, and important notices.
- Protect the security and integrity of our systems.
- Comply with legal obligations and resolve disputes.
4. Disclosure of personal information
We may share information with trusted service providers who help us operate our website and services (for example hosting, form processing, and support tools). We may also disclose information where required by law, to enforce our terms, or to protect rights, property, and safety.
We do not sell your personal information.
5. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, and disclosure. No system is completely secure, but we apply practical safeguards appropriate for a pilot-stage software service.
6. Data retention
We keep personal information only for as long as needed for the purposes outlined in this policy, including legal, accounting, and reporting requirements.
7. Access and correction
You can request access to personal information we hold about you, and ask us to correct inaccurate information. To make a request, contact us using the details below.
8. International data handling
Some service providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to work with providers that apply appropriate privacy and security protections.
9. Changes to this policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page with a new "Last updated" date.
10. Contact us
For privacy questions or requests, contact: hello@mytradieapp.com.au